Domestic:
+91 770 788 7676
International:
+1 647 893 7323
Cancellation and Refund Policy
At EthixElite Lifesciences, we prioritize customer satisfaction and adhere to strict quality standards. To ensure a smooth experience, we have established clear policies for cancellations and refunds.
Order Cancellations
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Before Dispatch
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Orders can be canceled by customers prior to dispatch without incurring additional fees. To initiate a cancellation, please contact our support team as soon as possible with your order details.
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If your order has been processed for dispatch, cancellation may not be possible. In such cases, refer to our refund policy below.
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After Dispatch
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If you wish to cancel after dispatch, you may initiate a return once the order is received. Please review the return process below.
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Refund Policy
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Eligibility for Refunds
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Refunds are applicable only for damaged, defective, or incorrect items.
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The request must be made within 7 days of receiving the product.
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Proof of damage or incorrect items (such as photographs or documentation) may be required to process your request.
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Refund Process
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Upon approval, refunds will be processed within 5-7 business days.
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The amount will be credited back to the original payment method or as store credit based on customer preference.
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Non-Refundable Items
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Products opened or used are non-refundable unless proven to be defective or damaged upon arrival.
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Custom or special orders are also non-refundable.
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Contact for Assistance
For any issues or to initiate a cancellation or refund request, please reach out to our customer support team at care@ethixelite.com or call us at +91 9256567676.